This training teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging.
Crucial Conversation™ teaches participants how to :
- Resolve individual and group disagreements.
- Build acceptance and overcome resistance.
- Speak persuasively, not abrasively.
- Foster teamwork and better decision making.
When people can effectively step up to and discuss gaps in performance or expectations, it can have a number of positive consequences, including :
- Greater accountability and fewer missed deadlines.
- Better one-on-one performance discussions.
- Increased individual and team effectiveness.