TOOLS FOR TALKING WHEN STAKES ARE HIGH
Crucial Conversations® is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics-at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.
Crucial Conversations® is a classroom course taught in-person by one of our Master Trainers or a Certified Trainer from your organization.
What Does Crucial Conversations® Training Teach ?
Crucial Conversations® teaches participants how to :
- Resolve individual and group disagreements.
- Build acceptance and overcome resistance
- Speak persuasively, not abrasively
- Foster teamwork and better decision making.
What Kind of Result Can I Expect ?
When people can discuss difficult workplace issues and make best decisions, it can have a number of positive consequences, including :
- Greater efficiency.
- Improved working relationships.
- Increased employee satisfaction.
Training Course Details
Crucial Conversations® Training infuses fourteen hours of classroom time with more than 60 original video clips of “before and after” situations. Enjoy video-based instruction from the authors of Crucial Conversations: Tools for Talking When Stakes are High. Engage in extensive in-class practice, group participation, and personal reflection as you explore and master these crucial skills.
About The Book
With more than 3 million copies sold, Crucial Conversations is the New York Times business bestseller that’s transformed organizations and changed the way millions communicate.
- 5 NEW YORK TIMES BUSINESS BESTSELLER
- 6 BUSINESS WEEK BESTSELLER
- 6 WALL STREET JOURNAL BESTSELLER