TOOLS FOR TALKING WHEN STAKES ARE HIGH

Crucial Conversations® is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics-at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Traditional Classroom

Crucial Conversations® is a classroom course taught in-person by one of our Master Trainers or a Certified Trainer from your organization.

What Does Crucial Conversations® Training Teach ?

Crucial Conversations® teaches participants how to :

  • Resolve individual and group disagreements.
  • Build acceptance and overcome resistance
  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making.

What Kind of Result Can I Expect ?

When people can discuss difficult workplace issues and make best decisions, it can have a number of positive consequences, including :

  • Greater efficiency.
  • Improved working relationships.
  • Increased employee satisfaction.
TRAINING OVERVIEW

Upcoming Events

Training Course Details

Crucial Conversations® Training infuses fourteen hours of classroom time with more than 60 original video clips of “before and after” situations. Enjoy video-based instruction from the authors of Crucial Conversations: Tools for Talking When Stakes are High. Engage in extensive in-class practice, group participation, and personal reflection as you explore and master these crucial skills.

TRAINING DETAILS

About The Book

With more than 3 million copies sold, Crucial Conversations is the New York Times business bestseller that’s transformed organizations and changed the way millions communicate.

  • 5 NEW YORK TIMES BUSINESS BESTSELLER
  • 6 BUSINESS WEEK BESTSELLER
  • 6 WALL STREET JOURNAL BESTSELLER