ENHANCE ACCOUNTABILITY, IMPROVE PERFORMANCE,
AND ENSURE EXECUTION

Crucial Accountability™ is a two-day course that teaches a step-by-step process for enhancing accountability, improving performance, and ensuring execution. By learning how to talk about violated expectations in a way that solves problems while improving relationships, you’ll improve individual, team, and organizational effectiveness.

Traditional Classroom

Crucial Accountability™ is a classroom course taught in-person by one of our Master Trainers or a Certified Trainer from your organization.

The Crucial Accountability™ Course

This training teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging.

What Does Crucial Accountability™ Teach?

Crucial Conversation™ teaches participants how to :

  • Resolve individual and group disagreements.
  • Build acceptance and overcome resistance.
  • Speak persuasively, not abrasively.
  • Foster teamwork and better decision making.

What Kind of Result Can I Expect ?

When people can effectively step up to and discuss gaps in performance or expectations, it can have a number of positive consequences, including :

  • Greater accountability and fewer missed deadlines.
  • Better one-on-one performance discussions.
  • Increased individual and team effectiveness.
TRAINING OVERVIEW

Upcoming Events

Training Course Details

Crucial Accountability™ infuses two days of classroom time with more than 30 video clips of “before and after” situations. Enjoy video-based instruction from the authors of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior. Engage in extensive in-class practice, group participation, and personal reflection as you explore and master these crucial skills.

TRAINING DETAILS

About The Book

With more than 500,000 copies sold, Crucial Accountability (previously published as Crucial Confrontations) is the New York Times business bestseller that’s transformed organizations and changed the way millions of people communicate.

  • 8 NEW YORK TIMES BUSINESS BESTSELLER
  • 6 WALL STREET JOURNAL BESTSELLER
  • 1 AMAZON.COM BUSINESS LIST
  • 1 ON 800-CEO-REA

“BOOK OF THE YEAR” BY SOUNDVIEW EXECUTIVE BOOK SUMMARIES